Frequently Asked Questions


Here are some of our most frequently massage questions, chiropractic care, and acupuncture. If you have a question that is not listed here or there’s something you need more information on, please always feel free to give us a call at (303)756-9355 and one of our wellness team member’s will be happy to assist you.

What is your cancellation policy?

If you need to reschedule, please notify the office at least 24 hours prior to your appointment start time to avoid the Late Cancellation Fee. The cancellation fee is 50% of the full price of the service. The reason why we charge a late cancellation fee is most of our therapists can only see 4-5 clients in a day, and therefore cancellations can cost them 20-25% of their daily pay. As a courtesy to our other guests and staff, appointments will be automatically canceled 15 minutes after the scheduled start time and charged full price. We regret that late arrivals will not receive an extension of scheduled appointments. When our schedule will allow, we may be able to accommodate a partial or full appointment.

Should I leave a tip?

Gratuity is never expected but always appreciated. Most people use the standard hospitality rate of 15 to 20 percent to determine the amount to leave their massage therapist. We recommend tipping percentages be based on the full regular price of your service and not on the discounted member rate of the service. Cash is preferred because the therapists are able to take it home with them that day. It is not customary to tip your Chiropractor but on occasion, for exceptional care you can leave them a small amount as well.

Do you accept insurance?

Yes, we accept Health Spending Accounts (HSA’s) and Flexible Spending Account(FSA’s).

No, we do not accept med-pay from automobile accidents or personal injury claims. However, we can work with you to provide all the necessary paperwork (medical records, billing records, and procedural and diagnosis codes) to submit to your insurance company for reimbursement.

No, we do not accept regular health insurance. Chiropractic Care and Massage Therapy is sometimes covered by regular health insurance. If they are willing to reimburse you, we can provide you with all the necessary paperwork. We have many clients that are successfully using their regular coverage. We can supply you with your medical records, billing records, and procedural and diagnosis coding.

What should I wear for my appointment?

You can wear whatever type of clothing makes you feel the most comfortable. Most clients choose to undress fully during their massage session. The chiropractors will occasionally have you change into a medical gown or shorts which you can bring with you or can be provided to you in the office. If you come in for a Thai Massage, Yoga + Massage, or Therapeutic Stretching session please come dressed in something you can easily move in such as yoga pants, sweat pants, or shorts.

Do I have to be completely undressed? Will I be covered during the massage?

You will dress and undress in the privacy of the massage room. Undress to your comfort level. Most clients undress all the way, while others choose to leave their undergarments on. Our therapists are highly skilled at “draping” to ensure your modesty and are required to leave the sheet on at all times.

How often should I receive a massage?

This varies greatly depending on your health and reasons for receiving massage. Most of our clients receive one massage per month as part of their health and wellness plan as preventative care and to help manage stress and tension. Others choose to come in more frequently, especially those recovering from an injury or who suffer from chronic tension. Please discuss a plan with your massage therapist.

Can I see a Chiropractor if I am pregnant? What about massage?

Both Chiropractic Care and Massage Therapy are a great way to relieve some of the most common discomforts experienced during pregnancy. You can see a chiropractor anytime throughout your pregnancy. Prenatal massage reduces pregnancy discomforts while enhancing the physiological and emotional wellbeing of both mother and fetus. To ensure safety, we ask all prenatal clients be past first trimester (14 weeks) to receive massage therapy or have a note from their Doctor. When booking, please let us know you are pregnant and how far along you are so we can let the Chiropractor and/or Therapist know so they can properly prepare your room.